Agente Call Center (Inglés y Francés)

JOIN A LEADING MULTINATIONAL IN TECHNOLOGY!

Ricoh is a prestigious Japanese multinational with over 80 years of experience in the technology sector, dedicated to providing innovative solutions that transform the way businesses manage their information and processes. With a global presence in over 200 countries, Ricoh has established itself as a leader in creating technologies for business productivity, focusing on sustainability and the continuous improvement of its products and services.

What can you expect from your daily tasks?

• Obtain the necessary information via questions, comprehensive Reading or any means needed in order to reach a satisfactory fulfillment of any of the inquiries made by the clients or internal employees, providing an outstanding service.
• Report and update the required information on the CRM platform and any other relevant data that may arise during the process of attending any inquiries.
• Understand and use corporative language as a mean to attain an excellent rapport and a Good relationship with all of the parties involved during the different steps involved in comprehending and escalating an issue.
• Register and share feedback from clients in order to collaborate with product and/or services improvement

What are we looking for:

• English B2 proficiency level (Will be tested via conversation).
• French B2 proficiency level (Will be tested via conversation).
• High School Diploma (preferably).
• 6 months to 1 year of customer service - Call center experience.
• Customer service skills.
• Apply now and transform your career with Ricoh!

What do we offer?

• Work-life balance with 42 hours per week (Shift 6am to 7pm)
• Monday to Friday Schedule - Weekends off.
• Our site is located at Paralelo 108.
• Monthly performance bonuses (Up to 100 USD).
• Hybrid work model 3x2 (We'll provide a laptop for you to work at home).
• Competitive salary.
• Life insurance.
• A positive organizational culture based on collaboration, inclusion, and teamwork

Why work with us?

We offer an environment where innovation, growth, and teamwork are key. We are committed to the well-being of our employees, providing the necessary tools for your professional success. We look forward to having you on our team!