Credit & Collections Supervisor

POSITION PROFILE:

The Credit & Collections Supervisor, ensures, through the people it oversees, that the company maintains a healthy level of liquidity by managing receivables and collections effectively.

Job Duties and Responsibilities:

• Monitor and supervise the Credit and Collections Department in all its daily processes.
• Design and distribute the current status chart of accounts to ensure compliance with the department's goals and objectives.
• Develop random audits to ensure reliability of billing and collection processes.
• Ensure that the department complies with the timing of billing claims submitted by the customer.
• Facilitate effective training of new employees to ensure that they perform as expected and ensure that the department's goals are met.
• Provide follow up with account analysts to ensure collection of applicable charges on customer breaches of contract.
• Maintain schedules of late charges.
• Document and maintain a schedule of customer visits to report to the Finance Manager.
• Process credit notes from reports received for returned materials.
• Present to Management their collection projections and warn of increases in aging that prevent immediate collection of accounts.
• Maintain constant communication with the Finance Manager on the status of accounts.
• Evaluate and approve cases necessary to refer for legal collection.
• Evaluate that all company sales contracts comply with the parameters of local laws and company rules and policies.
• Verify and forward all lease cancellations with RFS (Ricoh Financial Services).
• Ensure that your work team complies with the required job security standards as part of their essential functions.
• Review, Maintain and implement security measures defined by asset owners.
• Report and record any incidents, vulnerabilities and opportunities for improvement regarding Information Security and ISO 14001.
• Safeguard the company's information and that entrusted to him/her.

Qualifications (Education, Experience and Certifications):

• Bachelor’s degree in business administration from an Accredited University.
• 3 - 5 years of experience in a similar position.

KNOWLEDGE, Skills And Abilities:

• Professional level – Microsoft Office Package
• Knowledge in local and federal legislation regarding credit and collections
• Excellent ability to problem solves along with solid analytical skills, understanding of business process and systems optimization.
• Fully Bilingual, English-Spanish, a must
• Comfortable interacting with all levels of management in multiple areas.
• Performance Development skills
• Ability to communicate effectively with supervisor, co-workers and customers/vendors, work independently, or with a group, on various on-going projects simultaneously and work accurately and dependably in a fast-paced environment.
• Good judgement with the ability to make timely and sound decisions.