Credit & Collections Supervisor

CREDIT & COLLECTIONS SUPERVISOR

POSITION PROFILE:

The Credit & Collections Supervisor, ensures, through the people it oversees, that the company maintains a healthy level of liquidity by managing receivables and collections effectively.

JOB DUTIES AND RESPONSIBILITIES:

· Monitor and supervise the Credit and Collections Department in all its daily processes.

· Design and distribute the current status chart of accounts to ensure compliance with the department's goals and objectives.

· Develop random audits to ensure reliability of billing and collection processes.

· Ensure that the department complies with the timing of billing claims submitted by the customer.

· Facilitate effective training of new employees to ensure that they perform as expected and ensure that the department's goals are met.

· Provide follow up with account analysts to ensure collection of applicable charges on customer breaches of contract.

· Maintain schedules of late charges.

· Document and maintain a schedule of customer visits to report to the Finance Manager.

· Process credit notes from reports received for returned materials.

· Present to Management their collection projections and warn of increases in aging that prevent immediate collection of accounts.

· Maintain constant communication with the Finance Manager on the status of accounts.

· Evaluate and approve cases necessary to refer for legal collection.

· Evaluate that all company sales contracts comply with the parameters of local laws and company rules and policies.

· Verify and forward all lease cancellations with RFS (Ricoh Financial Services).

· Ensure that your work team complies with the required job security standards as part of their essential functions.

· Review, Maintain and implement security measures defined by asset owners.

· Report and record any incidents, vulnerabilities and opportunities for improvement regarding Information Security and ISO 14001.

· Safeguard the company's information and that entrusted to him/her.

QUALIFICATIONS (Education, Experience and Certifications):

· Bachelor’s degree in business administration from an Accredited University.

· 3 - 5 years of experience in a similar position.

KNOWLEDGE, SKILLS AND ABILITIES:

· Professional level – Microsoft Office Package

· Knowledge in local and federal legislation regarding credit and collections

· Excellent ability to problem solves along with solid analytical skills, understanding of business process and systems optimization.

· Fully Bilingual, English-Spanish, a must

· Comfortable interacting with all levels of management in multiple areas.

· Performance Development skills

· Ability to communicate effectively with supervisor, co-workers and customers/vendors, work independently, or with a group, on various on-going projects simultaneously and work accurately and dependably in a fast-paced environment.

· Good judgement with the ability to make timely and sound decisions.