Post-Sales Solutions Specialist

POSITION PROFILE

A Post Sales Solution Specialist is a proactive team player who can use acquired knowledge in technical consultation, excellent communication/problem solving and customer service skills to successfully deploy our solutions to the customers.

His/Her primary role as an Implementation Specialist is to ensure that all project outlines/timelines and implementation processes are met and are suitable to customer's requirements and business environment, perform software installations, perform customer training, assist with other professional Service team member's implementations, and perform troubleshooting.

operational responsibilities

• Create, execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team.
• Perform remote install, configuration, and customer training.
• Manage time and resources to facilitate multiple implementation projects simultaneously.
• Ensures customer success and satisfaction in a friendly and courteous manner.
• Maintains customer records by updating account information and task status using project management tools and methodologies.
• Continually investigates product and gains industry knowledge to improve performance and skill set.
• Work independently to accomplish tasks to meet performance requirements
• Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques.
• Assists product team in predicting project risks and assists in Root Cause Analysis when unforeseen issues/risks threaten the success of the project.

Qualifications (Education, Experience and Certifications)

• Bachelor's degree in Computer Science (Information Systems)
• Four-year college degree or equivalent experience considered.
• Excellent oral and written communication skills.
• Public speaking experience or aptitude to become a great communicator.
• Demonstrates organizational skills while working on multiple projects.
• Strong understanding of technical designs, database structures, and specifications, with an ability to transform abstract customer needs into system solutions.

KNOWLEDGE, Skills And Abilities

• Ability to independently research and learn new technologies.
• Strong analytical and software management skills, including a thorough understanding of how to interpret customer business needs and translate them into a project plan.
• Strong logical, analytical, and reasoning abilities.
• Fully Bilingual, English-Spanish, a must