Post-Sales Solutions Specialist

Come and discover Ricoh, Digital Services Company!

At Ricoh Puerto Rico, we are looking for the position of Software Developer and Post Sales Solution Specialist.

Position Profile:

A Software Developer and Post Sales Solution Specialist is a dynamic and versatile professional who will play a dual role within our organization. This individual will join a high-performing team responsible for the design, development, and implementation of software applications, while also supporting the post-sales delivery of enterprise content management and automation solutions.

The position involves working closely with cross-functional teams and clients to implement new projects, deliver support after deployment, and ensure the successful configuration and integration of both custom and pre-configured solutions.

Main Responsibilies:

• Analyze, design, develop, and test software solutions using best practices and company standards.
• Implement business processes and System Integration.
• Collaborate with business analysts and stakeholders to translate requirements into scalable technical solutions.
• Participate in code reviews and ensure quality assurance practices are followed.
• Document technical designs and maintain system specifications.
• Perform software installations, configurations, upgrades, and client onboarding remotely or on-site.
• Deliver training sessions to end-users and administrators.
• Troubleshoot and resolve technical issues, providing outstanding customer support.
• Implement pre-configured IT and automation solutions and customize them based on client needs.
• Maintain up-to-date documentation of activities using internal project management tools.
• Contribute to cross-functional teams working on multiple client implementation projects simultaneously.
• Follow project plans under the guidance of a Project Manager, ensuring deliverables are completed on time.
• Engage in clear, effective communication with clients, ensuring their needs are met with professionalism.
• Support internal teams in risk identification and participate in root cause analysis when needed.

Qualifications:

• Bachelor’s degree in software Engineer, Computer Science, or a related field.
• Equivalent experience may be considered in lieu of formal education.
• 3+ years of experience in software development and/or enterprise IT solution implementation.
• Previous experience with automation platforms (Camunda, etc.) and/or document management systems (SharePoint, etc.) is a strong plus.
• Strong oral and written communication skills.
• Ability to deliver presentations and conduct user training sessions.
• Demonstrated organizational skills and experience managing concurrent projects.
• Understanding of software architecture, technical designs, and system specifications.