RGC Account Executive

Job Title: RGC Account Specialist

Department: Sales Department

Reports to: Workplace Sales Manager MA & RGC

PPS Roles and Responsibilities

Business Supported: Ricoh PR (M/A Team, and a group of SMB sales rep)

Environment Focus: Data Center, distributed print, In-plant/CRD, Graphic Arts, and Commercial Print.

Current Product Focus: Production Color and B/W products in production environment, PRO / PRO C, PRO L, CF/CS, Fiery, and associated Ricoh and third-Party solutions.

Position Summary:

Serve as Color Specialist Consultant and Sales Representative to help in the process of "RISE Analysis" to identify opportunities for sales of our products and solutions.

The PPS is responsible for delivering pre-sales, implementations, and post-implementation professional services and solutions that enable the achievement of assigned Ricoh Production Printing Business Group equipment, sales, services, supplies, and professional, services revenue and customer satisfaction objectives.

On a pre-sale’s basis, the PPS provides billable and non-billable advise, technical and professional services, and solutions that enable equipment sales and maximize Total Document Volume Growth. The PPS, as critical enabler of equipment and solution sales, is assigned support responsibilities for specific geographies and Production Print Sales representatives and share accountability for the achievement of sales quota.

On post-sales basis, the PPS is responsible for the successful management of the equipment and solution implementation, coordination, and delivery of customer training, and software and solution problem resolution for all RGC opportunities. The PPS needs to manage an on-going proactive customer relationship and Total Document Volume building activities. The PPS is accountable for the successful delivery of the Technical Implementation Plan to the customer.

Job Ruties and Responsibilities

• Assist sales representative with the evaluation of prospective customers and sales strategy development.
• Participate in Sales Calls.
• Assist sales team by providing technical support for sales presentations and customize demonstrations.
• Analyzes and documents customer requirements with the completion of the Needs Analysis Document. Develops/recommends hardware, software, solutions, and professional services that meet customer business and technical needs.
• Determine the feasibility of potential solutions with existing and potential customer’s current and future print environments.
• Develop the Statement of Work or Customer Expectation Guide that includes the solution overview, current state, proposed state, services recommended, professional services quote including any third party software quote/proposal implementation plan, project timeline, acceptance criteria, expected benefits.
• Develops The Technical Implementation Plan, which includes Task, Description, Owner, Due Date, and dependencies.
• Develops and project manage RGC equipment and solutions implementation plans for selected solutions and coordinates with Ricoh, customer and third-party resources. Ensure seamless transition from installation to post install field service support.
• Assist in the installation and integration of selected products and product applications.
• Manage initial and on-going billable customer product and solutions training.
• Delivers Aegis/Taurus training as outlined in the Customer Training checklist and forwards it to management in a timely fashion upon completion.
• Delivers customer all escalation procedure for third party solutions and assure they have de Ricoh Service Engagement process.
• Understand customer requirements for support services and recommend and deliver billable services as appropriate.
• During the pre-acceptance phase of the implementation, diagnoses and resolves application, software, and connectivity problems requiring on site support through proper escalation to the TSSC and appropriate third parties. Facilitates the engagement of service when potential hardware issues arise.
• Responsible to get customer acceptance of the solution implementation plan.
• Interface directly with Ricoh field and national services support organizations and third parties (as appropriate) to resolve problems and ensure customer satisfaction.
• Supports appropriate customer and technical escalation process.
• Engage the RGC Customer Relations Group as appropriate and assures issue resolution.