Service Technician

POSITION PROFILE:

The Field Service Technician, provides coverage to assigned territory with general supervision and minimal assistance. Utilizes appropriate methods and procedures to perform preventive and corrective maintenance on assigned facilities. Proactively handles customer situations and resolves problems to leave the customer satisfied within the response time set by the Company.

Job Duties and responsibilities: other duties may be assigned

• Diagnose, repair, install and/or provide end-user training on equipment (hardware) and/or solutions (software applications), as assigned.
• Maintain updated list of customers served and to be served, route and call management.
• Contribute with preventive maintenance programs, inducing sales and actively supporting the sales force.
• Provide support to less experienced technicians and/or on other routes as needed and coordinated by their direct Supervisor.
• Manage their time correctly and achieve expected productivity according to the parameters established by the Company.
• Know and apply customer service techniques according to Company standards and provide assistance in problem solving.
• Efficiently use tools and equipment provided by the Company.
• Properly manage and handle parts inventory and maintain updated inventory listing according to their territory in order to ensure compliance with safety, cost and parts availability parameters for quality service.
• Encourage the purchase of maintenance contracts and accessories.
• Maintain effective communication with their direct Supervisor and comply with all their instructions.
• Participate in group and/or Company meetings as assigned.
• Participate in all assigned training and self-study programs to maintain required knowledge.
• Active participation in special projects as assigned.
• Contribute ideas or suggestions that assist the customer in completing their operational requirements.
• Work and maintain the required standards of job security as part of their essential functions.
• Implement, maintain and review security measures defined by the asset owners.
• Understand and become familiar with all applicable information security and environmental conservation policies, standard procedures and legislation.
• Report and record any incidents, vulnerabilities and opportunities for improvement in Information Security and ISO 14001.
• Safeguard the company's information and that which has been entrusted to him/her.

Qualifications: (Education, Experience and Certifications)

• Associate's degree in Electronics, Computer Information Systems or related field from an accredited university and one (1) to two (2) years of related experience.

• Must possess one of the following certifications:
• A+
• Server+
• Network+

KNOWLEDGE, Skills And Abilities:

• Ability to lift, move large and heavy items without assistance is required.
• Frequently uses hands and fingers to operate tools, repair equipment and operate motor vehicles.
• Ability to use common office or electronic equipment such as computers, facsimiles, printers, calculators, cell phones, etc.
• Ability to analyze problems, apply common sense to understand written, oral instructions or diagrams.
• Ability to handle problems involving concrete variables in standard situations.
• Mastery of both, verbal and written communication skills that allow you to express yourself with clarity and accuracy in English and Spanish with internal or external personnel at any hierarchical level.
• Works under a fixed shift, which may vary as Management deems necessary. Part of your time will be spent driving.